Transformational Road map to Housing

During the summer of 2018, the Central Indiana Community Foundation sponsored a Transformational Road map to Housing Project to better understand the housing voucher process and identify opportunities for improvement.

Scroll down for interactive dashboards.

Approach

1. Map the process using a value stream mapping technique.

2. Assign value to each process step from the perspective of the client, not the agencies. This process is called Value Added Analysis.

3. Streamline the process by creating a future state where non-value added steps are eliminated or minimized.

4. Identify solutions needed to support the future state.

5. Create action steps for each solution by comparing solutions to McKinsey’s 7S model.

6. Develop an implementation plan that includes clear ownership and accountability.

Recommended Solutions

Each solution developed during the streamlining process was evaluated using the McKinsey 7S model.

1. Add or modify the Coordinated Entry System (CES) application questions about lifetime sex offenses and methamphetamine manufacture or production on the premises of federal-assisted housing using language from the Code of Federal Regulations:

2. Revise IHA administration plan to allow for mitigating factors and accept provider verification letter.

3. Implement Indiana Housing Now System (IHNS) (include rent range, evictions, criminal background, acceptability of section 8 and VASH vouchers).

4. Hire IHA case manager dedicated to Homeless Preference, HUD VASH vouchers, and project based vouchers for permanent supportive housing. (A dedicated IHA Case Manager can review Request for Tenancy Approvals (RTAs) placed in the drop box faster and share authorization forms with provider and landlord in less than 24 hours.)

5. Providers, instead of IHA, will start scheduling the move-in date when the inspection booklet is submitted to IHA.

6. Add IHA Landlord Liaisons.

7. Create a centralized dashboard, as well as a process for periodic review and accountability.

8. Revisit, potentially revise, and implement Memorandum of Understanding between IHA, Veterans Administration Supportive Housing (VASH), and Veteran providers for the inspection process (who does inspection for clients who are not enrolled in Supportive Services for Veteran Families (SSVF). Confirm capacity.

9. Create colorful high-level descriptions of Homeless Preference Vouchers and HUD VASH process for clients and key stakeholders.

10. Build a culture of collaboration and accountability, across agencies and committees: (shared values)

11. Remove soft referral list, soft criminal background check and associated case notes, internal manual process for housing match, early notification to IHA and replace support letters with verification letter confirming program enrollment.